Cancellation & Refund Policy

At DeeGlory Solutions Pvt Limited (“Company”), we value customer satisfaction and aim to provide exceptional digital marketing and automation services. If you are not satisfied, we offer a 14-day money-back guarantee under the conditions outlined below.

1. Eligibility for Refund

Refund requests must be made within 14 days from the date of service activation.
The Customer (“Subscriber”) must have provided all required onboarding information to commence service

Refunds are not applicable for:

Add-ons purchased with the base package
Data usage charges
SMS, WhatsApp SMS, or call usage
AI token consumption
Chat usage charges
Any other usage-based costs

2. Onboarding InformationServices

It is the Subscriber’s responsibility to provide accurate and complete onboarding details, including:

Business information (Name, Address, Authorized User)

Business information (Name, Address, Authorized User)
Domain information for website/email setup
Social media account access (if outsourced to us)
Other details necessary for service delivery

Refunds cannot be issued if onboarding information is incomplete or delayed.

3. Service Satisfaction

Refunds are only considered if onboarding is completed and the Subscriber is not satisfied with the services.
Reasons for dissatisfaction must be provided.

4. Customer Payment Responsibilities

Customers must link a valid Credit Card or Debit Card in order to use SMS, Calls, AI tokens, WhatsApp services, or other usage-based features of the platform.

The Company is not responsible for:

Overcharges caused by third-party service providers (e.g., Meta, Google, WhatsApp, telecom carriers, payment gateways).
Misconduct, outages, or pricing changes by third-party providers.

5. Refund Process

Approved refunds will be credited to the original payment method within 15 working days.
Refunds are non-transferable and cannot be redirected to another account.
In case of partial consumption of services (e.g., website setup, ads launched), partial refunds may apply at the Company’s discretion.

6. Cancellation of Services

Customers may cancel services within 14 days of activation if onboarding is complete and they are not satisfied.
Cancellation requests may be submitted via:
📩 Email: [email protected]
☎️ Phone: +919064419363
📝 Official cancellation form (available on our website)
Requests must be submitted at least 14 days before the next billing cycle to avoid charges for the following month.
Cancellations made after the 14-day refund period will not be eligible for reimbursement, though services will remain active until the end of the billing cycle.
Any inactive account data will be permanently deleted within 90 days of service termination. Customers are advised to back up their data before cancellation.

7.Limitations

The 14-day money-back guarantee applies only once per customer/business.
No refunds apply if services are terminated due to misuse, misconduct, or violation of Terms of Service.
Payment gateway fees and applicable taxes are non-refundable.

8. Service Provision

Our services are delivered via:

9. Company Information

Company Name: DeeGlory Solutions Pvt Limited
CIN: U72900WB2020PTC237903deeglory.in
Registered Address: Manasapota, Simurali, Chakdaha, Nadia, West Bengal, India – 741248

10. Jurisdiction

This Cancellation & Refund Policy is governed by the laws of India. Any disputes will be subject to the exclusive jurisdiction of the courts in Kolkata, West Bengal, India.

11. Amendments

The Company reserves the right to update or modify this policy without prior notice. The latest version will always be available on our website.

For questions, contact: [email protected] | ☎️ +91 90644 19363

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STILL NOT SURE?

Frequently Asked Questions

Question 1: Can I cancel anytime?

Yes, you can request cancellation anytime. Please email [email protected], call us at +919064419363, or submit the official cancellation form.

Question 2: Do I get a refund if I cancel?

You are eligible for a 14-day money-back guarantee from the date of service activation — provided all onboarding details are completed and you are not satisfied with our services.

Question 3: Are add-ons refundable?

No. Add-ons and usage-based costs (SMS, WhatsApp, AI tokens, calls, etc.) are non-refundable once activated or consumed.

Question 4: How long does it take to get my refund?

Approved refunds are processed within 15 working days and credited back to your original payment method.

Question 5: Will my data be deleted after cancellation?

Yes. All inactive account data will be permanently deleted within 90 days of service termination. Please back up your data before cancellation.

Question 6: Are there any conditions where refunds are not possible?

Yes. Refunds will not be issued if:

● Onboarding information is incomplete or delayed.

● Services are terminated due to misuse or violation of Terms of Service.

● Payment gateway fees and applicable taxes.

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Cancellation & Refund Policy – DeeGlory Solutions Pvt Limited

1. Eligibility for Refund

Refund requests must be made within 14 days from the date of service activation.
The Customer (“Subscriber”) must have provided all required onboarding information to commence service

Refunds are not applicable for:

Add-ons purchased with the base package
Data usage charges
SMS, WhatsApp SMS, or call usage
AI token consumption
Chat usage charges
Any other usage-based costs

2. Onboarding InformationServices

It is the Subscriber’s responsibility to provide accurate and complete onboarding details, including:

Business information (Name, Address, Authorized User)

Business information (Name, Address, Authorized User)
Domain information for website/email setup
Social media account access (if outsourced to us)
Other details necessary for service delivery

Refunds cannot be issued if onboarding information is incomplete or delayed.

3. Service Satisfaction

Refunds are only considered if onboarding is completed and the Subscriber is not satisfied with the services.
Reasons for dissatisfaction must be provided.

4. Customer Payment Responsibilities

Customers must link a valid Credit Card or Debit Card in order to use SMS, Calls, AI tokens, WhatsApp services, or other usage-based features of the platform.

The Company is not responsible for:

Overcharges caused by third-party service providers (e.g., Meta, Google, WhatsApp, telecom carriers, payment gateways).
Misconduct, outages, or pricing changes by third-party providers.

5. Refund Process

Approved refunds will be credited to the original payment method within 15 working days.
Refunds are non-transferable and cannot be redirected to another account.
In case of partial consumption of services (e.g., website setup, ads launched), partial refunds may apply at the Company’s discretion.

6. Cancellation of Services

Customers may cancel services within 14 days of activation if onboarding is complete and they are not satisfied.
Cancellation requests may be submitted via:
📩 Email: [email protected]
☎️ Phone: +919064419363
📝 Official cancellation form (available on our website)
Requests must be submitted at least 14 days before the next billing cycle to avoid charges for the following month.
Cancellations made after the 14 -day refund period will not be eligible for reimbursement, though services will remain active until the end of the billing cycle.
Any inactive account data will be permanently deleted within 90 days of service termination. Customers are advised to back up their data before cancellation.

7.Limitations

The 14 -day money-back guarantee applies only once per customer/business.
No refunds apply if services are terminated due to misuse, misconduct, or violation of Terms of Service.
Payment gateway fees and applicable taxes are non-refundable.

8. Service Provision

Our services are delivered via:

9. Company Information

Company Name: DeeGlory Solutions Pvt Limited
CIN: U72900WB2020PTC237903deeglory.in
Registered Address: Manasapota, Simurali, Chakdaha, Nadia, West Bengal, India – 741248

10. Jurisdiction

This Cancellation & Refund Policy is governed by the laws of India. Any disputes will be subject to the exclusive jurisdiction of the courts in Kolkata, West Bengal, India.

11. Amendments

The Company reserves the right to update or modify this policy without prior notice. The latest version will always be available on our website.

For questions, contact: [email protected] | ☎️ +91 90644 19363

Return to Home

STILL NOT SURE?

Frequently Asked Questions

Question 1: Can I cancel anytime?

Yes, you can request cancellation anytime. Please email [email protected], call us at +919064419363, or submit the official cancellation form.

Question 2: Do I get a refund if I cancel?

You are eligible for a 14-day money-back guarantee from the date of service activation — provided all onboarding details are completed and you are not satisfied with our services.